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Troubleshooting: App Crashing or Closing on Recording

Richie McIlroy avatar
Written by Richie McIlroy
Updated over 2 months ago

Some users have reported that the Cap application crashes or closes unexpectedly when they start a recording. This guide provides a set of troubleshooting steps to resolve this issue on both Windows and macOS.

Quick Fixes

Before diving into detailed troubleshooting, try these quick solutions:

  • Restart the app: Completely close and reopen the app.

  • Restart your computer: A simple reboot can resolve many issues.

Troubleshooting for Windows

Some of these steps involve changing system settings. If you’re not comfortable with these changes, please contact our support team for assistance.

1. Run as Administrator

Running the app with administrative privileges can resolve permission-related issues.

  1. Right-click the app icon.

  2. Select Run as administrator.

2. Check for Conflicting Software

Other applications can interfere with recording. Close unnecessary programs, especially those that use your camera or microphone.

  1. Right-click the Taskbar and select Task Manager.

  2. In the Processes tab, look for applications using a high percentage of CPU or memory.

  3. Select the process and click End task.

3. Update Graphics Drivers

Outdated graphics drivers are a common cause of recording issues. Ensure your drivers are up-to-date by visiting the manufacturer’s website (NVIDIA, AMD, or Intel).

4. Reinstall the App

If the issue persists, a clean reinstallation can help.

  1. Go to Settings > Apps > Apps & features.

  2. Find the app and select Uninstall.

  3. Once uninstalled, download and reinstall the latest version from our website.

Troubleshooting for macOS

1. Check Screen Recording Permissions

macOS has strict privacy settings that can prevent screen recording.

  1. Open System Settings and go to Privacy & Security.

  2. Scroll down to Screen Recording.

  3. Make sure our app is enabled. If it’s already on, toggle it off and on again.

2. Check Storage Space

Recording can fail if your hard drive is full.

  1. Click the Apple menu and select About This Mac.

  2. Go to the Storage tab to view your available space.

3. Close Conflicting Applications

Just like on Windows, other apps can interfere. Close any that might be using your camera or microphone, such as video conferencing software.

Still Having Issues?

If you've tried all the steps above and are still having trouble, please contact our support team. Provide as much detail as possible, including your operating system, app version, and any error messages you’re seeing.

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